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Frequently Asked Questions

Customer Service

There are several options available for making payments. We offer free online payments on our website.

From the Home Page, select “Pay My Bill” and you will be redirected to Aqua’s online payment site which will provide you with instructions on how to pay using credit card, E-check or automatic payment.  To sign up for Automatic Payments, select the option that reads “start paying my bills automatically on the due date” when you are making your next online payment.  Please note that payments must be made in full in order to select this option.  All future payments will be automatically charged to your credit/check card or withdrawn from your checking account on the 10th of each month.  There is no charge to sign up for Automatic Payments.  If you now have Bank Draft and sign up for Automatic Payments, please remember to contact Aqua to discontinue this payment process.

Aqua’s automated phone payment system is available 24/7 for your convenience and you can pay with MasterCard/Visa or E-check.  Call Aqua at 512-303-3943 and select option 5. Our interactive voice system, available in English or Spanish, will guide you through the payment process.

Automatic bank draft requires a complete Bank Authorization form (available on our website under the “Forms” link).  Return the completed form to Aqua’s office, along with a voided check from your checking account.

Payments by check or money order may be mailed to P.O. Drawer P, Bastrop, TX, 78602.  Cash, check, credit card, and money order payments may also be made at the business office located at 415 Old Austin Highway in Bastrop. Two drop boxes are located on the east side of the building for making payments after hours.

You can enroll in paperless billing by logging into your profile “Here” , and selecting the e-bill option and following the prompts for verifying your email address. Once the email address is verified, select e-bill option under the billing tab. By selecting yes, you will be enrolled in Aqua’s e-billing.

Once you sign up for e-billing you will no longer receive a bill in the mail.

Our lobby hours are Monday –Friday from 8:30 am – 4:30 pm, and our drive-thru hours are Monday – Friday from 8:00 am – 4:30 pm.

Disconnect Requests must be in writing and will only be accepted by the land owner. These requests may be faxed to our office at (512) 303-4881 or mailed to P.O. Drawer P, Bastrop, TX, 78602. You may want to consider transferring your Aqua Membership to the new owners if you are moving outside of our service area. You will find our Transfer of Membership form on our Forms page.

Speak to our customer service representatives for assistance. Be prepared to provide the date your leak was repaired and a current meter reading.

Address Change requests must be in writing. These requests may be faxed to our office at (512) 303-4881 or mailed to P.O. Drawer P, Bastrop, TX, 78602.

Our office is located at 415 Old Austin Highway in Bastrop (the road which runs behind HEB and Tractor Supply)


An easy way to find out your Zone is to look on your Aqua monthly bill. The first two (2) digits of your account number is your Zone number. Example: Account #02-023456-07, is located in Zone 2. If the second digit is a 4, then the account is located in Zone 4.

The meter registers every gallon which flows through it. The meter dial records every 10 gallons that passes through. This is the reason for the stationary zero on the end of the meter register. You read your meter from left to right and include all zeros.

Come into our office to locate the property on our maps. A customer service representative will assist you in determining what best fits your needs. You will be required to provide a copy of your General Warranty Deed that has been filed with the courthouse. The fees applicable for service will be discussed at that time.

You must complete our Service Application, provide a copy of the General Warranty Deed, the Meter ID# and a reading off of the meter, and a Transfer of Membership form, if applicable. Fees may be required to start service and will be discussed further with a customer service representative.

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