Customer Service Inspections
Customer Service Inspections are performed by a State of Texas Licensed Customer Service Inspector. The purpose of the inspection is to identify and prevent cross connections, potential hazards, and test for illegal lead materials.
Per TCEQ requirements, an inspection is required to occur in the following three situations:
- New construction
- Existing service where contaminant hazards are suspected
- Material improvement, correction, or expansion of distribution facilities
In addition to TCEQ’s requirements, Aqua WSC also requires an inspection to occur when:
- A meter is inactive for 6+ months and is then reconnected.
- Membership is transferred and a Customer Service Inspection has not been performed within 12 months.
- Customer Service Inspection for site built homes must include an internal inspection of the residence or facility to determine whether premises isolation is necessary. Reference: TCEQ RG-206
- Customer Service Inspection for Commercial properties must include an internal inspection of the residence or facility to determine whether premises isolation is necessary. Reference: TCEQ RG-206. Commercial properties are also required to hire an inspector to perform the CSI.
- Manufactured homes are required to comply with proper plumbing standards, under the National Manufactured Housing Construction and Safety Standards Act, as enforced by the federal Department of Housing and Urban Development. These standards, which became effective on June 15, 1976, prohibit lead and cross-connections within the home. (TCEQ RG-206) The Customer Service Inspector will inspect the outside premises to ensure that there is no contaminant hazards. If the manufactured home has been modified, an internal inspection will be required.
Learn more about CSI’s in our Tariff, found in the Document Center:
- Section 5.3 – Miscellaneous Fees
- Section 5.3.3 – Customer Service Fee
- Section 6.13 – Customer Service Inspections
To schedule your CSI inspection, click the link below. If you need assistance scheduling your appointment, please contact 512-581-3363 or call our main office at 512-303-3943.
English North: Accounts that begin with 03, 04, 05, 06, & 07
English South: Accounts that begin with 01, 02, 08 & 09
Spanish Norte: Cuentas que comienzan con 03, 04, 05, 06 y 07