Standard Water Service

After giving proper notice, Aqua WSC may disconnect a member’s water service for an unpaid water bill.  Proper notice consists of a separate mailing or hand delivery at least five (5) days prior to a stated date of disconnection, containing the words “termination notice” or similar language prominently displayed on the notice.  If applicable, the notice must also list the past due balance.

Aqua WSC may disconnect service after proper notice for any of the following reasons:

• Failure to pay a delinquent account or to comply with a deferred payment agreement.
• Willful violation of a usage rule when that violation interferes with another member’s service.
• Failure to comply with valid deposit or guarantee arrangements.
• Upon discovery by Aqua that the owner has subdivided the property in violation of applicable county subdivision ordinances.
• Upon discovery by Aqua WSC that the member has connected more than one dwelling on the property to a single meter, unless Aqua WSC has specifically and knowingly accepted the multiple connections and the present members are paying the appropriate multiple of the Monthly Customer Charge.
• Upon discovery by Aqua WSC that one meter is serving more than one dwelling and the dwellings are located on separate parcels of land.
• A member has failed to have a Customer Service Inspection performed or has failed to provide access to the service location for the purpose of performing a customer service inspection.
• Nonpayment of sewer service charges that Aqua WSC collects under an agreement between Aqua WSC and the provider of the sewer service.

Aqua WSC will only disconnect water service without notice:

• When a known dangerous condition exists and for as long as the condition exists.
• When the customer has established water service with a meter bypass, using an unauthorized connection, or unauthorized reconnection; or
• When a customer has tampered with Aqua WSC’s meter or equipment.

A residential member may request a delay of disconnection of service upon establishing that some person residing at that residence could become seriously ill or more seriously ill if Aqua WSC disconnects service.  Each time a member seeks to avoid termination of service under this provision, the member must have the attending medical doctor call or contact Aqua WSC within fifteen (15) days of the issuance of the bill.  A written statement must be received by Aqua WSC from the attending medical doctor within twenty (20) days of the issuance of the bill.  Upon receipt of the doctor’s written statement, Aqua WSC may, at the discretion of the General Manager, delay disconnection of service for a period not exceeding 45 days from the issuance of the bill.

In the event the member shall sell their property, Aqua WSC shall charge a membership transfer fee to transfer the membership to the new member.

The following information is required to complete a transfer of membership:

1. $25.00 transfer fee (in lieu of membership fee of $100)
2. Current meter reading
3. Application completed by new owner
4. Copy of closing paper work (Settlement Statement and General Warranty Deed) or copy of Filed Deed for new owner
5. Signed stock certificate or transfer letter from previous owner
6. Balance on existing account paid in full upon transfer
7. If current service has been disconnected, a $60.00 reconnect fee applies
8. $100 Customer Service Inspection fee will be collected to cover the cost of a mandatory inspection in accordance with regulations promulgated by the Texas Commission On Environmental Quality. A complete inspection is to be performed within 30 days of completion of the customer’s new service line. This inspection will apply if a structure has been moved on to the property where one did not exist prior to the transfer and is connected to the meter.

Where Aqua WSC has not disconnected water service, Aqua WSC may transfer a membership to a new owner or purchaser under a contract for deed or any other applicable deed upon the member’s full payment of all amounts owed for water service, return of the membership certificate or completion of a Transfer of Membership form, and payment of the Membership Transfer Fee.  When Aqua WSC transfers a membership, the former member does not receive a refund of the Membership Fee.  Aqua WSC assigns all rights of membership to the new member.