Aqua WSC Compliance Standards & Policies
Customer Service Inspections are performed by a State of Texas Licensed Customer Service Inspector. The purpose of the inspection is to identify and prevent cross connections, potential hazards, and test for illegal lead materials.
Frequently Asked Customer Service Inspection Questions:
When am I required to have a Customer Service Inspection?
- New construction
- Existing service where contaminant hazards are suspected
- Material improvement, correction, or expansion of distribution facilities
- Transfer services on a property that has not previously had a customer service inspection
What happens during a Customer Service Inspection?
- Customer Service Inspection for on-site built homes and commercial properties must include an internal inspection of the residence or facility to determine whether premises isolation is necessary. Reference: TCEQ RG-206
- Manufactured homes are required to comply with proper plumbing standards, under the National Manufactured Housing Construction and Safety Standards Act, as enforced by the federal Department of Housing and Urban Development. These standards, which became effective on June 15, 1976, prohibit lead and cross-connections within the home. (TCEQ RG-206) The customer service inspector will inspect the outside premises to ensure that there is no contaminant hazards an internal inspection is not required only outside premises.
How do I schedule a Customer Service Inspection?
- To schedule your CSI inspection, click the link below. If you need assistance scheduling your appointment, please contact 512-581-3363 or call our main office at 512-303-3943 ext 333.
English North: Accounts that begin with 03, 04, 05, 06, & 07
English South: Accounts that begin with 01, 02, 08 & 09
Spanish Norte: Cuentas que comienzan con 03, 04, 05, 06 y 07
Spanish Sur: Cuentas que comienzan con 01, 02, 08 y 09
Learn more about CSI’s in our Tariff, found in the Document Center:
- Section 5.3 – Miscellaneous Fees
- Section 5.3.3 – Customer Service Fee
- Section 6.13 – Customer Service Inspections
The Cross-Connection Program oversees compliance with both Aqua WSC and state regulations to help protect the health and safety of our members. The program ensures proper safeguards are in place to prevent backflow and contamination caused by cross-connections.
A cross-connection is any actual or potential connection between a public water system and any other source or system which could introduce a substance into the potable water system. This includes any used water, gas, industrial fluids, solids, steam, lawn irrigation system or any source which may change the color, taste, or odor of the potable water.
The Aqua WSC Cross-Connection program follows the Texas Commission on Environmental Quality (TCEQ) regulations for backflow device installation, testing and record keeping including:
- Backflow Assemblies and Requirements
- Backflow Test and Maintenance Requirements
Visit the Document Center to review our Cross-Connection Policy.
Aqua WSC obtains a US Fish & Wildlife permit to protect the endangered Houston Toad.
The U.S. Fish & Wildlife Service (USFWS) listed the Houston toad (Bufo houstonenisis) as an endangered species in 1970. The Houston toad no longer occurs within much of its historic range, and is now restricted to only nine counties in Texas. It is possible this could be an overestimate since it has not been found in several of these counties for quite some time. In Bastrop and Lee counties it occurs in the beloved Lost Pines. Being a federally protected endangered species, the Houston toad may not be adversely impacted except under the approved conditions of a federally issued permit.
Houston Toad Zone Map
